Friction – Good or Bad

Had a conversation recently about removing “friction” from the workflow so we speed up and simplify processes – that way we get stuff done with less hassle and resistance.

But then, what about the learning process, cause surely “friction”, or hurdles or challenges creates an opportunity for us to generate feedback and therefore adds value.

I’ve been hearing about the need for fun and engagement in learning, but maybe we need to be focusing on creating the right amount of “friction”.